Cut costs and boost the efficiency of your workforce by moving your phone and fax systems to 3CX VoIP.
Advances in mobile technology mean businesses are no longer tied down to desk phones, PBX systems, and expensive telco contracts.
ICTSpace has partnered with global telecommunications giant 3CX to bring you an open-standard, software-based VoIP communications solution that not only increases productivity, but reduces the cost of telephone communications significantly.
VoIP – or internet-based phone services – give your workforce access to enhanced capabilities such as web and audio conferencing, soft phones, presence, chat and much more. Interoffice calls are generally free, and international call costs are much lower than what you’ll pay over a fixed line service.
ICTSpace can host the VoIP service for you, or install it at your premises, whichever works best for you.
What’s in the box?
When you sign up for a 3CX PBX phone system, here’s what you’ll get:
Affortable, Easy to Install and Manage
Hosted on Premise (On Hardware or Virtual) or Hosted by ICTSpace
Call centre functionality
Keep your existing phone numbers
Unlimitedextension numbers – your license relates to the number of simultaneous calls and can be upgraded at any time (for a once off fee – ask us for more info about this)
Softphone is included in the system and allows full reception functionality
See Presence of Colleagues
Instant Messaging / Text Chats
Smartphone Apps for iPhone and Android are also included
Use your Business number from anywhere
Voice prompts, digital receptionist and hold music can be configured as required
Voicemail can remain on the handset, or be sent to email addresses – or both
Inbound faxes can be sent to a specified email address or to a fax machine
Cut travel costs with Integrated Web Conferencing
Integrates with Office 365, Google, Outlook and few Other CRM packages
Telecom Provider
ICTSpace has partnered with Telecom Providers to provide you with your VoIP phone lines.
VoIP network configuration and roll out
Your internet connection speed is the key to a quality VOIP solution. ICTSpace can set up Quality of Service (known as QoS) to give priority to your VoIP traffic, and we can also manage the installation and configuration of the system, and conduct pre-launch testing.
As well as training your staff on the new system, we also provide pre-installation support to help ensure they are ready to go.
Installation can be arranged at a time that is convenient to you, including after hours, to minimise disruption to your workforce.
If you require any information or support, Please contact us.
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Frequently Asked Questions
What is the best phone system for a small business?
The best phone system for a small business is a VoIP system, like 3CX, which offers flexibility, cost savings, and essential features such as web conferencing and cloud integration, enhancing overall communication and productivity.
How much does a small business phone system cost?
The cost of a small business phone system varies based on features and provider but generally ranges from £15 to £40 per user per month, plus any initial setup fees, making VoIP solutions like 3CX a cost-effective choice for advancing communication.
What is a cloud phone system for business communications?
A cloud phone system for business communications is a telephone solution hosted online, allowing businesses to make and receive calls over the internet. It offers flexibility, scalability, and cost-efficiency by eliminating traditional phone lines.
What features should a small business phone system have?
The essential features a small business phone system should have include VoIP capabilities, call forwarding, voicemail-to-email, conference calling, and integration with CRM systems. These functionalities enhance communication efficiency and support business growth.
What are the benefits of cloud phone services?
The benefits of cloud phone services include enhanced flexibility, scalability, and cost savings. Businesses can easily adjust their systems as needed, reduce infrastructure costs, and access advanced features like web conferencing and remote collaboration from anywhere.
How do I choose the right phone system for my business?
Choosing the right phone system for your business involves assessing your communication needs, budget, and desired features. Consider factors like scalability, support options, and integration capabilities to ensure the system aligns with your operational goals.
Can I customize cloud phone settings for my business?
You can customise cloud phone settings for your business. Our 3CX VoIP solutions allow for flexible configuration of features, ensuring that the system aligns perfectly with your unique communication needs.
How does cloud phone technology improve call quality?
Cloud phone technology improves call quality through advanced internet protocols and dedicated bandwidth, reducing latency and eliminating interference. This results in clearer audio and more stable connections, ensuring seamless communication for businesses.
What are the benefits of a cloud-based phone system?
The benefits of a cloud-based phone system include cost savings, scalability, enhanced features like web conferencing and voicemail-to-email, and seamless integration with existing business applications, all while providing greater flexibility for remote work.
What is the most reliable phone system for small business?
The most reliable phone system for small businesses is a VoIP solution, such as 3CX, which offers advanced features, scalability, and cost-effectiveness, ensuring seamless communication and robust support for growing enterprises.
How do phone lines impact business communication?
Phone lines significantly impact business communication by enabling seamless interaction with clients and colleagues. Reliable and efficient phone systems enhance collaboration, streamline workflows, and ultimately contribute to better customer service and business growth.
What support options are available for cloud phones?
The support options available for cloud phones include 24/7 customer service, online resources such as guides and FAQs, and dedicated technical assistance to ensure seamless operation and troubleshooting whenever needed.
How do VoIP systems enhance business communications?
VoIP systems enhance business communications by offering integrated features like video conferencing, instant messaging, and seamless call management, all while reducing costs and improving accessibility for teams, regardless of their location.
What are common issues with small business phone systems?
Common issues with small business phone systems include dropped calls, poor audio quality, outdated technology, limited features, and difficulties with scalability as the business grows. These challenges can hinder effective communication and impact overall productivity.
Which features are essential for cloud phone systems?
Essential features for cloud phone systems include call routing, voicemail to email, video conferencing, mobile app integration, and scalability. These functionalities enhance communication efficiency and flexibility for businesses, allowing seamless operations across various devices and platforms.
How can cloud phones reduce operational costs?
Cloud phones can reduce operational costs by eliminating the need for expensive hardware and maintenance, as well as providing flexible, scalable pricing models. This allows businesses to save on upfront investments and adapt services to suit their needs.
What installation requirements exist for VoIP systems?
The installation requirements for VoIP systems include a stable internet connection, compatible hardware such as IP phones or adapters, and proper bandwidth to handle call volume. Additionally, network configuration and security measures are essential for optimal performance.
Are there security risks with cloud phone systems?
The security risks with cloud phone systems include potential vulnerabilities to hacking, data breaches, and service interruptions. However, reputable providers implement robust security measures to mitigate these risks, ensuring your communications remain protected.
How is call quality maintained in cloud services?
Call quality in cloud services is maintained through advanced technologies like adaptive bitrate management, prioritisation of voice traffic, and redundancy measures to ensure stable connections, alongside regular network monitoring to address any issues proactively.
What integration possibilities exist for cloud phone systems?
The integration possibilities for cloud phone systems are extensive, allowing seamless connections with CRM software, email services, and other business applications to enhance productivity and streamline communication processes.
How can I evaluate my business phone needs?
Evaluating your business phone needs involves assessing your current communication methods, identifying specific requirements like call volume and features, and considering future growth. This analysis will help you determine the most suitable VoIP system for your organisation.
What customisation options are available for phone systems?
The customisation options available for phone systems include tailored call routing, personalised voicemail greetings, specific call handling rules, and integration with existing software applications, allowing businesses to create a telecommunication setup that perfectly meets their needs.
How do I troubleshoot cloud phone issues?
Troubleshooting cloud phone issues involves checking your internet connection, restarting your devices, and ensuring that your VoIP configuration settings are correct. If problems persist, consulting your service provider or their support documentation can provide further assistance.
What advantages does 3CX offer for small businesses?
The advantages of 3CX for small businesses include cost savings through VoIP technology, flexibility with cloud-based services, and a variety of features such as web conferencing and professional support, all contributing to enhanced communication efficiency.
How can cloud phones scale with business growth?
Cloud phones can effortlessly scale with business growth by allowing easy addition or removal of lines and features without the need for extensive infrastructure changes, ensuring that communication solutions remain flexible and cost-effective as your business evolves.
What training is needed for cloud phone systems?
Training for cloud phone systems involves familiarisation with the software platform, understanding user interfaces, and learning about essential features such as call handling, conferencing, and integrations. Basic IT skills and support training are also beneficial for optimal usage.
How do I migrate to a cloud phone system?
Migrating to a cloud phone system involves assessing your current telecommunications setup, selecting a suitable cloud provider like 3CX, and then systematically transferring your existing phone numbers and data while ensuring minimal disruption to your business communications.
What compatibility should I check for existing infrastructure?
The compatibility to check for your existing infrastructure includes assessing your network capacity, examining current hardware (such as routers and switches), and ensuring that your internet connection meets the required speeds for optimal VoIP performance.
What types of businesses benefit most from cloud phones?
The types of businesses that benefit most from cloud phones include small and medium enterprises looking for cost-effective communication solutions, remote teams needing flexible connectivity, and companies wanting to enhance customer service with advanced features like web conferencing and call management.
How can I assess different phone system providers?
Assessing different phone system providers involves comparing features, pricing, customer support, and user reviews. Look for solutions that align with your business needs, ensuring they offer reliability and scalability as you grow.
